Wednesday, April 21, 2010

Project failure: The Robbins-Gioia Survey (2001)


  • 232 respondents spanning multiple industries including government, Information Technology, communications, financial, utilities, and healthcare.
  • 51 % viewed their ERP implementation as unsuccessful
  • 46 % of the participants noted that while their organization had an ERP system in place, or was implementing a system, they did not feel their organization understood how to use the system to improve the way they conduct business.
  • 56 % of survey respondents noted their organization has a program management office (PMO) in place,
  • and of these respondents, only 36 % felt their ERP implementation was unsuccessful
  • Note: in this survey project failure is not defined by objective criteria but by the perception of the respondents.

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